Top 35 Allied Universal Interview Questions & Answers

1. Introduction

Navigating the job interview process can often be a challenging endeavor, particularly when aspiring to join a reputable firm like Allied Universal. This article delves into the allied universal interview questions you might encounter and provides strategic insights on how to articulate your responses effectively. Whether you are a seasoned security professional or new to the field, preparing for these questions can elevate your chances of making a favorable impression.

Allied Universal: The Brand and the Role

Allied Universal stands as a beacon in the security services industry, renowned for its commitment to high-quality and comprehensive solutions for a diverse clientele. A potential candidate’s understanding of the company’s ethos and operations is crucial when stepping into an interview with them. The roles at Allied Universal are not just about ensuring safety; they also embody vigilance, customer service, and the ability to respond calmly and effectively in challenging situations. As a security professional within the organization, you’re expected to uphold these values and demonstrate a proactive approach to safeguarding people and property. Preparing for the interview means not only reflecting on your past experiences and skills but also aligning yourself with the company’s mission to be the most responsive security services provider.

3. Allied Universal Interview Questions

1. Can you tell us a bit about yourself and your background? (Introduction & Background)

How to Answer:
When answering this question, provide a brief overview of your professional experience, education, and any personal details you feel are relevant to the position. It’s essential to keep it concise and focused on aspects that are pertinent to the job you’re applying for.

Example Answer:
Certainly! I’ve been working in the security industry for the past five years, with a primary focus on access control and surveillance. After completing my degree in Criminal Justice, I joined a local security firm where I progressed from a patrol officer to a shift supervisor. I pride myself on my strong communication skills and my ability to stay calm under pressure. Outside of work, I volunteer with a community safety program that has helped me develop a keen sense of awareness and responsibility towards public safety.

2. Why do you want to work at Allied Universal? (Company Interest)

How to Answer:
Express your motivation for wanting to join Allied Universal specifically. Research the company beforehand and mention aspects such as the company’s reputation, its mission, the professional development opportunities it offers, or how its values align with your own.

Example Answer:
I am eager to work at Allied Universal because of its stellar reputation as a leader in the security services industry. Your commitment to leveraging technology for innovative security solutions resonates with my passion for staying ahead of the curve in security practices. Furthermore, I appreciate the company’s focus on career development and the wide range of opportunities for professional growth that Allied Universal offers its employees. I believe this would be an excellent environment for me to contribute my skills and also continue learning.

3. What do you know about Allied Universal and our services? (Company Knowledge)

How to Answer:
Demonstrate your knowledge of the company. Mention specific services that Allied Universal provides and any recent news or big projects that the company is involved with. This shows that you have done your homework and are genuinely interested in the company.

Example Answer:
Allied Universal is a leading security and facility services company in North America, providing a wide range of services from security personnel to risk advisory and consulting services. I am particularly impressed by your integrated approach that combines on-the-ground security officers with state-of-the-art technology solutions. I’ve also read about your recent acquisition of a cybersecurity firm, which illustrates your commitment to addressing the evolving security threats in the digital age.

4. What experiences do you have that you think would be relevant for a security role? (Relevant Experience)

How to Answer:
Highlight your past experiences that are relevant to the security field. Discuss any specific duties you held that would translate well into a security role, like operating surveillance systems, managing incidents, or coordinating with law enforcement.

Example Answer:
In my previous role as a shift supervisor, I was responsible for overseeing a team of 10 security officers, managing the security operations center, and ensuring that all incidents were handled according to protocol. I conducted regular training sessions on incident response and emergency preparedness, which resulted in our team being recognized for excellence in security management. My experience with CCTV surveillance, access control systems, and my proactive approach to security would be particularly relevant for a security role at Allied Universal.

5. How would you handle a situation where you have to deny entry to a senior executive who has forgotten their ID? (Conflict Resolution & Policy Adherence)

How to Answer:
This question assesses your ability to adhere to company policies while managing a potentially delicate situation. Explain your approach to enforcing rules without escalating the situation, and how you would balance security protocols with interpersonal skills.

Example Answer:
In such a situation, I would remain courteous but firm in upholding the security policy. I would explain to the executive that while I recognize them, the company policy requires ID for entry and this applies to all employees to ensure the safety of everyone in the building.

Steps for Handling the Situation	Description
Acknowledge the Executive	Politely recognize their position and express understanding of their situation.
Explain the Policy	Clearly communicate the reason behind the ID requirement, emphasizing the importance of security protocols.
Offer Alternatives	Suggest a way to verify their identity through other secure means or offer to contact another executive or HR for verification.
Escalate if Necessary	If the situation does not resolve, involve a supervisor or follow the escalation process as per company policy without confrontation.
Document the Incident	Make a record of the incident in accordance with company procedures for future reference and accountability.

By following these steps, you demonstrate respect for the individual while maintaining the integrity of the security measures in place.

6. Describe a time when you had to work as part of a team. (Teamwork)

How to Answer:
To answer this question effectively, you should focus on a specific instance where you collaboratively worked with others to achieve a common goal. Highlight the role you played in the team, any challenges you faced, how you overcame them, and the outcome of the team effort. It’s important to emphasize the skills you used, such as communication, collaboration, and problem-solving.

Example Answer:
In my previous role at XYZ Security, I was part of a team responsible for planning and executing the security for a large-scale event. Our goal was to ensure the safety of all participants while maintaining a welcoming environment.

• Initial Planning: I contributed to the initial planning sessions, where we divided tasks according to each team member’s strengths.
• During the Event: On the day of the event, I was tasked with monitoring a specific section. When we encountered a bottleneck situation that led to crowding, I communicated this to my team.
• Problem-Solving: We quickly devised a new route to alleviate the congestion and I helped direct the crowd to the new path.
• Outcome: Our teamwork resulted in a safe and successful event with no security incidents.

Through this experience, I learned the value of clear communication, rapid problem-solving, and the importance of staying calm under pressure.

7. How do you stay alert during long periods of inactivity? (Vigilance & Alertness)

How to Answer:
Employers ask this question to assess whether you have strategies to maintain high performance even during less active periods. Discuss any techniques or habits you have developed to remain vigilant. It’s also good to mention being aware of the importance of this skill in the security field.

Example Answer:
Staying alert during long periods of inactivity is critical in the security industry. Here are some strategies I use:

• Physical Activity: I often perform light stretching or change my position regularly to keep the blood flowing.
• Mental Engagement: I mentally review emergency procedures or run through different scenarios in my mind to prepare for potential incidents.
• Routine Checks: I establish a pattern of routine checks, visually scanning the environment methodically to remain focused.
• Healthy Habits: Ensuring I get adequate rest before a shift and maintaining hydration helps keep my mind sharp.

These habits help me stay vigilant and prepared to respond quickly to any situation that may arise.

8. What steps would you take if you noticed suspicious activity on a surveillance camera? (Surveillance & Decision Making)

How to Answer:
This question is designed to assess your ability to identify suspicious behavior and your decision-making process in handling potential security incidents. Describe your approach methodically, showing that you can follow protocol and think critically under pressure.

Example Answer:

Upon noticing suspicious activity on a surveillance camera, I would take the following steps:

1. Verification: Confirm that the behavior is indeed suspicious and not a false alarm or a misunderstanding.
2. Documentation: Note the time, location, and nature of the suspicious activity for reporting purposes.
3. Notify: Immediately inform my supervisor or the control center, as per company protocol.
4. Monitor: Continue to observe the individual(s) while awaiting instructions, keeping track of any changes or escalation in behavior.
5. Prepare: Ready myself to follow any directed response, whether it’s to approach the individual(s), contact law enforcement, or initiate lockdown procedures.

The prompt and precise execution of these steps can prevent incidents and ensure a coordinated response.

9. How would you deal with an aggressive individual without resorting to physical force? (De-escalation Techniques)

How to Answer:
The interviewer wants to know if you can handle conflict calmly and professionally without escalating the situation. Discuss de-escalation techniques you would use, demonstrating your conflict resolution skills and ability to maintain a safe environment.

Example Answer:
Dealing with an aggressive individual requires patience, strong communication skills, and a calm demeanor. Here’s how I would address the situation:

• Stay Calm: Maintain a composed and non-threatening stance to avoid further agitation.
• Listen: Allow the individual to express their concerns, as feeling heard can reduce their aggression.
• Empathize: Show understanding for their situation without necessarily agreeing with them.
• Communicate Clearly: Use clear and simple language to convey that I am there to help.
• Offer Solutions: Suggest possible resolutions to their issue or a way to meet their needs within the bounds of policy.
• Create Space: Give the individual personal space to avoid feeling cornered, which can escalate the situation.
• Seek Assistance: If the situation does not de-escalate, I would call for backup from my colleagues or law enforcement if necessary.

By using these techniques, I aim to resolve conflicts peacefully and safely.

10. What is your approach to writing detailed incident reports? (Communication & Reporting)

How to Answer:
When answering this question, it’s important to emphasize your attention to detail, objectivity, and communication skills. Describe the process you go through when documenting incidents, ensuring that all necessary information is included and presented clearly.

Example Answer:
Writing detailed incident reports is crucial for maintaining accurate records and communicating incidents to stakeholders. Here’s my approach:

1. Gather Information: Collect all relevant details, such as times, dates, locations, and individuals involved.
2. Factual Description: Describe the incident in a clear, concise, and objective manner, avoiding personal opinions or assumptions.
3. Chronological Order: Present the events in the order they occurred to provide context and clarity.
4. Review: Check the report for accuracy, completeness, and spelling or grammatical errors.
5. Submit: Ensure that the report is submitted to the appropriate personnel or department promptly.

By following this approach, I ensure that my incident reports are a reliable source of information for any follow-up actions or investigations.

Report Section	Details to Include
Date and Time	Exact date and time of the incident
Location	Specific location where the incident occurred
Parties Involved	Names and descriptions of all involved individuals
Incident Details	A factual, step-by-step account of the incident
Actions Taken	Any steps taken during or after the incident
Witnesses	Names and contact information of any witnesses
Evidence	Description of any physical or digital evidence
Follow-up Actions	Any subsequent actions that need to be taken

By using this table as a guide, I can ensure that my incident reports are thorough and effective.

11. Have you ever had to respond to an emergency situation? If so, how did you handle it? (Emergency Response)

How to Answer:
When answering this question, you want to describe a specific situation, the actions you took, and the result. Emphasize your ability to stay calm under pressure, think critically, and act quickly in emergency situations. It’s also important to highlight your knowledge of emergency protocols and how you communicated with both the team and those affected by the emergency.

Example Answer:
Yes, I have had to respond to an emergency situation. In my previous role as a security officer, there was an instance where a small fire broke out in a utility closet.

1. Assessment: I first assessed the situation to ensure my own safety without rushing into a potentially dangerous environment.
2. Action: Upon confirming it was a small and containable fire, I used the nearby fire extinguisher to put it out.
3. Communication: I then alerted the fire department and building management per the company’s emergency protocol.
4. Evacuation: While waiting for the fire department, I started an evacuation of the nearest rooms as a precaution.
5. Reporting: After the situation was under control, I prepared a detailed report of the incident for my superiors and the fire department.

This approach ensured the safety of the building’s occupants and minimized potential damage to the property.

12. Can you walk us through the process you follow when patrolling a property? (Patrolling Procedures)

How to Answer:
Discuss the systematic approach you take when patrolling, including how you ensure that all areas are covered and how you remain alert for any irregularities or security breaches. Include the importance of varying your patrol patterns to prevent predictability, checking for signs of entry or damage, and the use of technology, such as reporting software or surveillance equipment.

Example Answer:
When patrolling a property, I follow these steps:

• Preparation: I begin by reviewing the patrol schedule and any specific instructions for the area.
• Equipment Check: I ensure all necessary equipment, including flashlight, radio, and any access keys, are with me.
• Observation: As I patrol, I stay observant for any unusual activity or safety hazards.
• Documentation: I document times and checkpoints using either a patrol scanning device or a notepad, depending on what’s provided.
• Variation: To avoid predictability, I vary my patrol routes when feasible.
• Reporting: If I notice anything out of the ordinary, I report it immediately according to protocol.

Patrolling is about diligence and presence, so I make sure to be thorough and visible, deterring potential security threats by my attentiveness.

13. Are you familiar with any security-related legal or regulatory guidelines? (Legal Knowledge)

How to Answer:
You should demonstrate a foundational understanding of the legal and regulatory guidelines that pertain to security work, such as privacy laws, use of force, and property rights. Mention any specific laws or regulations you are familiar with and describe how you have applied them in your work.

Example Answer:
Yes, I am familiar with several security-related legal and regulatory guidelines. Here is a brief overview:

Regulation/Guideline	Description
Privacy Laws	I am aware of the importance of respecting individuals’ privacy and the legal implications of surveillance equipment.
Use of Force	I understand the policies regarding the use of force and the importance of de-escalation techniques.
Property Rights	I am knowledgeable about trespass laws and the difference between public and private property boundaries.

In my previous positions, I have applied these guidelines by ensuring surveillance was conducted legally, using force only as a last resort, and by respecting property lines during patrols.

14. How would you ensure confidentiality and discretion when handling sensitive information? (Confidentiality)

How to Answer:
Express your understanding of the importance of confidentiality in the security industry. Explain specific measures you would take to protect sensitive information, such as secure storage of documents, password protection for digital files, and careful verbal communication.

Example Answer:
To ensure confidentiality and discretion when handling sensitive information, I:

• Secure Storage: Always lock away sensitive documents in secure filing cabinets or safes.
• Password Protection: Ensure digital files are encrypted and password-protected.
• Need-to-Know Basis: Share information only with individuals who have a legitimate need to know.
• Training: Stay updated on best practices for information security and participate in regular training.

Confidentiality is a cornerstone of security work, and I take it very seriously in every aspect of my job.

15. What techniques do you use to manage stress in a high-pressure situation? (Stress Management)

How to Answer:
Discuss the importance of remaining calm and provide concrete techniques you use to manage stress. These could include deep breathing exercises, maintaining a clear focus on resolving the situation, and relying on training and experience.

Example Answer:
In high-pressure situations, I employ several techniques to manage stress:

• Deep Breathing: I use deep breathing exercises to maintain calm and ensure a clear head.
• Focus on Training: Relying on my training gives me confidence in my actions.
• Prioritization: I prioritize tasks to tackle the situation step by step.
• Team Communication: Effective communication with my team helps reduce stress and distribute the workload.

By utilizing these techniques, I am able to stay focused and effective even under stress.

16. How comfortable are you with writing and using security-related technology and software? (Technical Skills)

How to Answer:
When answering this question, discuss the specific security technologies and software that you are familiar with. Emphasize your willingness to learn and adapt to new technologies if your experience is limited. If you have a strong background in security technology, provide examples of how you’ve effectively used these tools in past roles.

Example Answer:
I am quite comfortable with writing and using security-related technology and software. In my previous role, I regularly used access control systems, surveillance software, and incident reporting tools. I am adept at using platforms like Genetec Security Center and have experience with various alarm systems. Additionally, I’ve written incident reports and am familiar with documentation practices to ensure accurate and timely record-keeping. I am always looking to improve my skills and I actively seek out training opportunities to stay up-to-date with the latest security technology advancements.

17. Can you describe a time when you had to take initiative to resolve a problem? (Initiative & Problem-Solving)

How to Answer:
Demonstrate your problem-solving skills and your ability to take initiative. Describe the situation, the actions you took, and the outcome. Focus on a scenario where your proactive approach made a difference.

Example Answer:
At my previous job, I noticed that the CCTV system had a blind spot that could pose a security risk. Without being asked, I took the initiative to report the issue to my supervisor. I also presented a cost-effective solution by suggesting a repositioning of existing cameras to eliminate the blind spot. My supervisor appreciated my proactive approach and implemented my suggestion, which resulted in enhanced surveillance coverage and a safer environment.

18. What is your understanding of ‘situational awareness’ and how does it apply to security? (Situational Awareness)

How to Answer:
Explain what situational awareness is and how it is crucial in the field of security. Provide examples of how situational awareness can prevent incidents or improve response times.

Example Answer:
Situational awareness is the ability to identify, process, and comprehend the critical elements of information about what is happening around you. In the context of security, it involves being aware of one’s environment, understanding how individuals might interact with that environment, and recognizing potential threats before they escalate.

For instance, as a security officer, situational awareness might involve noticing a person acting suspiciously or a package left unattended. By maintaining a high level of awareness, a security officer can take preemptive actions, such as approaching the individual for questioning or inspecting the package for safety.

19. How do you prioritize tasks when multiple incidents occur simultaneously? (Prioritization & Multitasking)

How to Answer:
Detail your approach to handling multiple tasks and incidents, emphasizing your ability to prioritize based on urgency and impact. Share any strategies or methodologies you use for prioritization.

Example Answer:
When multiple incidents occur simultaneously, I prioritize tasks based on the severity and potential impact of each situation. Here’s how I typically handle prioritization:

• Assess the situation: Quickly determine the nature and urgency of each incident.
• Safety first: Any incidents that pose an immediate threat to life or safety are addressed first.
• Follow protocols: Adhere to established emergency response procedures or protocols.
• Delegate: If possible, delegate tasks to other team members to address less urgent issues.
• Communicate: Keep communication lines open with my team and supervisors for updates and further instructions.

20. What are the most important qualities a security officer must have, in your opinion? (Understanding of Role)

How to Answer:
Discuss the key attributes that you believe are essential for a security officer. These could include both soft and hard skills. Make sure to explain why you think these qualities are important.

Example Answer:
In my opinion, the most important qualities a security officer must have are:

Quality	Description
Vigilance	Being alert and aware of one’s surroundings at all times.
Integrity	Upholding ethical standards and honesty in all situations.
Professionalism	Maintaining a calm and authoritative presence.
Communication	Clearly conveying information and instructions.
Physical Fitness	Being in good physical condition to respond to incidents.
Adaptability	Adjusting to new challenges and environments quickly.

These qualities are essential as they enable security officers to effectively detect and respond to incidents, uphold safety protocols, interact professionally with the public, and adapt to the dynamic nature of security work.

21. How do you ensure compliance with safety protocols during your shift? (Safety Compliance)

How to Answer:
When addressing this question, you’ll want to emphasize the importance of safety protocols and demonstrate a clear understanding of the procedures. Show that you are proactive, detail-oriented, and capable of enforcing rules while being diplomatic. You can discuss your experience with training, monitoring, communication, and incident reporting.

Example Answer:
To ensure compliance with safety protocols during my shift, I follow a structured approach that includes:

• Regular Training: Keeping up to date with the latest safety protocols through ongoing training.
• Pre-Shift Briefings: Conducting or participating in briefings to remind team members of key safety procedures.
• Active Monitoring: Regularly monitoring CCTV and patrolling as necessary to observe and rectify any deviations from safety protocols.
• Clear Communication: Ensuring that I clearly communicate safety procedures to new and existing staff and offer help if there are any misunderstandings.
• Leading by Example: Always adhering to safety protocols myself, demonstrating their importance through my own actions.
• Reporting Incidents: Promptly reporting any breaches of safety protocols, potential hazards, or incidents to the appropriate management level.

22. Have you received any security-related training or certifications? (Training & Certifications)

How to Answer:
This question assesses your formal preparation for a security role. Be honest about your qualifications and certifications. If you have relevant training, mention the bodies that certified you, the scope of the training, and how it’s applicable to the position at Allied Universal. If you’re in the process of obtaining certifications or have plans to enhance your skills, mention those too.

Example Answer:
Yes, I have received several security-related training and certifications, which have equipped me with the necessary skills and knowledge for this job. Here is a list of my certifications:

Certification	Issuing Organization	Year Obtained	Applicability to Security Role
Basic Security Training	ABC Security Institute	2020	Fundamental security principles
CPR/AED & First Aid Certification	Red Cross	2021	Emergency response capabilities
Certified Protection Officer (CPO)	International Foundation for Protection Officers	2022	Advanced security operations

Currently, I am working towards obtaining my Certified Security Supervisor (CSS) certification to further enhance my leadership skills in the security field.

23. Describe a difficult work situation and how you overcame it. (Adversity & Resilience)

How to Answer:
In your response, focus on how you handled a challenging situation professionally and constructively. The goal is to demonstrate problem-solving skills, resilience, and the ability to remain composed under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answer effectively.

Example Answer:
In my previous role, I encountered a situation where an intruder was spotted on the premises after hours. The situation was difficult as it required immediate action and there was potential danger involved.

• Situation: The intruder was detected on the CCTV system.
• Task: My task was to safely handle the situation, ensuring the intruder was approached without escalating the potential risk to myself or the property.
• Action: I followed protocol by alerting my supervisor and local authorities, providing a detailed description of the intruder. I then approached the intruder verbally from a safe distance, using de-escalation techniques I learned during my training.
• Result: The intruder was detained by the authorities without incident. I later received commendation for my calm and effective handling of the situation.

24. Are you willing to work odd hours, including nights, weekends, and holidays? (Availability & Flexibility)

How to Answer:
The interviewer wants to determine if your schedule aligns with the demands of the job. Be honest about your availability and any limitations you may have. If you have prior experience working irregular hours, highlight this to show that you are accustomed to such a schedule.

Example Answer:
Yes, I understand the nature of security work often requires personnel to be available at all times. I am fully willing and prepared to work odd hours, including nights, weekends, and holidays. In my previous position, I frequently covered shifts that were outside typical business hours and have no issue adjusting my personal schedule to meet the demands of my job.

25. How would you handle a situation where a colleague is not following security protocols? (Interpersonal Skills & Integrity)

How to Answer:
This question gauges your interpersonal skills, integrity, and ability to handle potential conflicts tactfully. Your response should reflect a balance between adherence to security procedures and maintaining positive working relationships.

Example Answer:
If I noticed a colleague not following security protocols, I would handle the situation as follows:

• Initial Approach: I would discreetly approach the colleague to discuss the observation directly and remind them of the correct procedure.
• Education & Support: If the breach seemed to stem from a lack of understanding, I would offer to clarify the protocols or assist them in any way needed.
• Escalation: Should the behavior persist or if it were a serious breach, I would have to escalate the issue to a supervisor to ensure that the integrity of our security measures is maintained.

By addressing the issue promptly but respectfully, I would ensure that safety remains the top priority while fostering a collaborative work environment.

26. What steps do you take to maintain physical fitness required for the job? (Physical Fitness)

How to Answer:
When answering this question, you should emphasize your commitment to maintaining the physical fitness required for a security role. Discuss the specific activities you engage in, how frequently you exercise, and any lifestyle choices that contribute to your fitness. It’s also beneficial to mention if you follow any professional advice or structured fitness programs.

Example Answer:
To maintain the physical fitness needed for my security role, I engage in a variety of activities designed to improve my endurance, strength, and agility:

• Regular Cardiovascular Training: I run at least three times a week, covering distances that help build my stamina—essential for potentially long patrols or emergency responses.
• Strength Training: Twice a week, I visit the gym to work on my strength, focusing on exercises that enhance my core and upper body strength, which can be important for handling physical confrontations if they arise.
• Flexibility Workouts: I incorporate yoga into my routine to maintain flexibility, which helps prevent injuries on the job.
• Nutrition: I monitor my diet closely, ensuring that it’s well-balanced and provides the energy required for my physically demanding job.
• Professional Guidance: I have periodic consultations with a fitness trainer who provides specialized programs tailored to the needs of a security professional.

This combination of activities ensures I can meet the physical demands of my security role effectively and safely.

27. How do you keep up to date with the latest security practices and technologies? (Continuous Learning)

How to Answer:
Discuss your strategies for staying informed on the latest trends and best practices in the security industry. You can mention reading professional journals, attending workshops and seminars, or participating in online forums and webinars. It’s helpful to show that you take initiative in your professional development.

Example Answer:
To stay current with the latest security practices and technologies, I take the following steps:

• Professional Development Courses: I enroll in relevant courses and training sessions that cover new security technologies, surveillance systems, and best practices.
• Industry Publications: I regularly read industry publications, such as "Security Magazine" and "The International Journal of Security and its Applications," to keep abreast of the latest trends and research.
• Networking: I’m part of local and online security professional communities where we discuss challenges and share insights about advancements in the field.
• Seminars and Conferences: Whenever possible, I attend security industry seminars and conferences to learn from experts and see new technologies in action.
• Vendor Demos: I take advantage of demonstrations offered by security equipment vendors to get hands-on experience with the latest tools.

By actively engaging in these activities, I ensure that my knowledge and skills remain up-to-date, allowing me to apply the most effective security measures in my work.

28. What would you do if you found a security breach or loophole during your shift? (Proactive Security Measures)

How to Answer:
This question gauges your ability to handle security incidents proactively. Describe the steps you would take to address the breach, emphasizing immediate response, communication, documentation, and follow-up actions.

Example Answer:
If I discovered a security breach or loophole during my shift, I would take the following steps:

1. Immediate Response: I would quickly assess the situation to understand the nature and extent of the breach. If necessary, I would take immediate action to contain the situation, such as securing an area or guiding people to safety.
2. Notification: I would promptly report the breach to my supervisor or the designated point of contact, following company protocols for such incidents.
3. Documentation: I would document all relevant details of the breach, including what I observed, actions I took, and any other pertinent information.
4. Preventing Further Breaches: I would work to correct the loophole if possible or safeguard the area until a more permanent solution can be implemented.
5. Follow-Up: I would participate in any subsequent investigation or review to provide my insights and help develop strategies to prevent future breaches.

By following these steps, I ensure that the breach is addressed effectively and that we take measures to prevent similar incidents in the future.

29. Can you give an example of when you had to enforce rules that were unpopular? (Enforcement of Rules)

How to Answer:
The question assesses your ability to enforce rules even when they are met with resistance. Explain a specific scenario where you upheld policies, describe the challenges faced, and elaborate on how you handled the situation professionally.

Example Answer:
There was an incident where I had to enforce a new access control policy that required all employees to go through a security checkpoint before entering the building. Although the policy was designed to enhance security, it was initially unpopular due to the inconvenience it caused.

• Communication: I explained the importance of the new policy to employees and how it contributed to their safety.
• Firmness and Fairness: I remained firm in enforcing the rule, ensuring that everyone, regardless of position, adhered to the new procedure.
• Empathy: I listened to the concerns of employees and communicated these back to management, which led to some adjustments that maintained security while reducing inconvenience.

Through clear communication and professionalism, I enforced the policy effectively while ultimately gaining the understanding and cooperation of the employees.

30. How would you assist someone who is lost or needs help on the property? (Customer Service)

How to Answer:
This question is designed to evaluate your customer service skills in a security context. Your answer should demonstrate empathy, helpfulness, and resourcefulness.

Example Answer:
If I encountered someone who was lost or needed assistance on the property, my approach would be as follows:

• Approach with Kindness: I would approach the person in a friendly and open manner, making them feel comfortable asking for help.
• Active Listening: I would listen carefully to understand their specific needs or what they are trying to find on the property.
• Provide Clear Directions: If they needed directions, I would provide clear and concise instructions. If it’s a large or complex property, I might use a map or walk them to their destination if protocol allows.
• Offer Additional Assistance: I would inquire if they need any further assistance or information, ensuring that their needs are fully met before I continue my duties.

By offering clear assistance and ensuring their needs are addressed, I would help create a positive experience for the individual on the property, reinforcing the presence of a helpful and attentive security team.

31. What is your experience with crowd control and event security? (Crowd Control Experience)

How to Answer:
When answering this question, you should outline your experience in a way that demonstrates your competence in managing large groups of people and dealing with event security scenarios. Highlight specific events or situations you’ve managed and the skills you’ve developed as a result. If you have certifications or training in crowd control, mention these as well.

Example Answer:
I have over five years of experience in crowd control and event security, during which I have worked at a variety of venues including concerts, sports events, and political rallies. I am trained in conflict de-escalation techniques and have a strong understanding of the layout and operational procedures required to manage large crowds safely. For instance, at a major music festival, I was part of a team that coordinated entry and exit points to ensure smooth movement of attendees while maintaining safety protocols. I have also completed a Crowd Management Training course, which has equipped me with strategies to identify and respond to potential crowd-related issues before they escalate.

32. How do you approach working with people from diverse backgrounds? (Cultural Sensitivity)

How to Answer:
Discuss your ability to communicate effectively with individuals of varying cultural backgrounds and the importance of understanding and respecting cultural differences in the workplace. Describe any training or experiences that have helped you develop cultural sensitivity.

Example Answer:
I approach working with people from diverse backgrounds with an open mind and a commitment to understanding their perspectives. I actively listen and communicate respectfully, ensuring that I am considerate of cultural nuances. In my previous role, I participated in cultural competency training, which taught me the importance of cultural awareness in building strong working relationships. I make it a priority to learn from my colleagues and clients about their cultural practices and adapt my approach to be inclusive and respectful of those differences.

33. Describe how you maintain a positive public image for the company you represent. (Professionalism & Brand Representation)

How to Answer:
Explain your understanding of the impact your actions and behavior have on the perception of the company you work for. Highlight how you ensure that your conduct reflects positively on the brand at all times.

Example Answer:
I maintain a positive public image for the company I represent by always acting professionally and adhering to the company’s values and code of conduct. I ensure that my uniform is clean and presentable, and I engage with the public in a courteous and helpful manner. I am also proactive in resolving any issues that may arise, demonstrating the company’s commitment to excellent service. For example, when interacting with clients or the public, I focus on effective communication and problem-solving, which reinforces the company’s reputation for reliability and professionalism.

34. What is your process for staying informed about the security status of your assigned area? (Information Gathering & Awareness)

How to Answer:
Describe the methods you use to stay updated on potential security threats or changes in your assigned area. This could include regular briefings, monitoring security feeds, reading reports, or maintaining communication with colleagues.

Example Answer:
To stay informed about the security status of my assigned area, I employ a multi-faceted approach:

• Regular Briefings: I attend daily briefings to receive updates from my supervisors and share information with the team.
• Monitoring Systems: I continuously monitor security feeds, including CCTV and access control logs, to detect any irregularities.
• Staying Alert: I maintain a high level of vigilance while on patrol, keeping an eye out for any unusual activities or potential hazards.
• Collaboration: I communicate regularly with other security personnel and local law enforcement to exchange information and coordinate responses if necessary.
• Reporting: I am diligent in documenting and reporting any incidents or observations that may impact security.

35. How do you feel about ongoing professional development in the security field? (Commitment to Professional Growth)

How to Answer:
Express your views on the importance of professional development and how you stay current with the latest security practices and technologies. Mention any relevant courses, certifications, or training you’ve undertaken or are interested in participating in.

Example Answer:
I strongly believe that ongoing professional development is crucial in the security field, where the landscape is constantly evolving. It is essential to stay up-to-date with the latest security techniques, technologies, and best practices to effectively protect people and property. Personally, I make it a priority to:

• Attend industry workshops and seminars
• Enroll in continuing education courses
• Stay informed about new security legislation and standards
• Engage with professional networks and forums

I am currently working towards an Advanced Security Management certification, which will further enhance my skills and knowledge. I view professional development not just as a means to advance my career, but as an obligation to provide the highest level of service in my role.

4. Tips for Preparation

Before walking into your Allied Universal interview, invest time in researching the company’s history, mission, and values. Understand the security industry’s current trends and how Allied Universal fits within that landscape. For role-specific preparation, brush up on relevant technical knowledge, such as surveillance systems and security software. Hone in on your soft skills, like communication and conflict resolution, as these are crucial in security roles. Lastly, prepare to discuss leadership experiences or scenarios, even if the role isn’t explicitly managerial.

5. During & After the Interview

During the interview, present yourself as a professional, attentive, and alert candidate — essential traits for a security role. Be concise and clear with your answers, showcasing your decision-making ability and composure. Avoid common pitfalls like speaking negatively about past employers or appearing unprepared. Ask the interviewer questions about team dynamics, advancement opportunities, and the company culture to express genuine interest. After the interview, send a personalized thank-you email to reiterate your interest in the position and summarize why you’re a good fit. Typically, expect feedback or next steps within a week or two, but this can vary.