Top Amazon Loss Prevention Specialist Interview Questions: Complete Preparation Guide

1. Introduction

Preparing for an interview can be a daunting task, especially when it’s for a role as crucial as a Loss Prevention Specialist at Amazon. This article aims to guide you through the amazon loss prevention specialist interview questions, providing insights on what to expect and how best to articulate your experience and skills. Armed with the right preparation, you can approach your interview with confidence and stand out as a qualified candidate.

Loss Prevention in the Amazon Ecosystem

Amazon’s massive global presence and innovative approach to retail and logistics make the role of a Loss Prevention Specialist particularly dynamic and challenging. Loss prevention at Amazon isn’t just about reducing theft; it’s about safeguarding the entire supply chain, protecting assets, and ensuring operational efficiency. This role demands a unique blend of vigilance, strategic thinking, and technological savvy. With the growth of online retail, loss prevention has become more complex, necessitating a sophisticated understanding of both physical security measures and cyber protection. As such, candidates must demonstrate a holistic understanding of loss prevention strategies and their direct impact on Amazon’s success and customer satisfaction.

3. Amazon Loss Prevention Specialist Interview Questions

1. Can you describe your previous experience in loss prevention or a related field? (Experience & Background)

How to Answer:
When answering this question, it is important to outline your relevant experience, focusing on specific roles and responsibilities that align with loss prevention. Discuss any training or certifications you have received, the types of environments you have worked in (retail, corporate, warehouse, etc.), the scope of your duties, and any significant achievements or initiatives you led that resulted in reduced loss or improved security.

Example Answer:
I have over five years of experience in the retail loss prevention sector. During my time at Company XYZ, I was responsible for monitoring surveillance equipment, conducting floor surveillance to detect suspicious activities, and implementing anti-theft strategies. I also provided training to new employees on loss prevention techniques. One of my key achievements included developing a comprehensive audit program that led to a 20% reduction in shrinkage within the first year of implementation.

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2. Why do you want to work as a Loss Prevention Specialist at Amazon? (Motivation & Company Alignment)

How to Answer:
Show your knowledge of Amazon and its operations, and explain how your skills and values align with the company’s. Highlight your enthusiasm for working in a dynamic, tech-driven environment and your desire to contribute to Amazon’s reputation for operational excellence and customer satisfaction.

Example Answer:
I am eager to join Amazon as a Loss Prevention Specialist because I admire the company’s commitment to innovation and its customer-centric approach. Amazon’s vast and intricate logistics network presents unique challenges and opportunities in loss prevention that I am excited to tackle. With my background in implementing effective anti-theft strategies and leveraging technology to improve security, I believe I can contribute significantly to safeguarding Amazon’s assets and maintaining the integrity of its operations.

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3. What strategies would you implement to reduce shrinkage in an Amazon warehouse? (Loss Prevention Strategies)

How to Answer:
Discuss various proactive and reactive strategies you would employ to minimize loss. Talk about the importance of utilizing technology, employee training, inventory management systems, and audits. Consider the scale and pace of an Amazon warehouse when proposing your strategies.

Example Answer:

To reduce shrinkage in an Amazon warehouse, I would implement the following strategies:

• Technology Utilization: Leverage surveillance systems and data analytics to identify patterns of loss and take corrective action.
• Employee Training: Conduct regular training sessions to ensure all staff are aware of loss prevention protocols and understand their role in minimizing shrinkage.
• Inventory Management: Utilize robust inventory tracking systems to ensure accurate stock levels and quick identification of discrepancies.
• Audits: Perform regular scheduled and surprise audits to maintain integrity in inventory management and operations.

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4. How would you handle a situation where you suspect an employee of theft? (Integrity & Investigation)

How to Answer:
Highlight the importance of following company policies and legal regulations when handling such sensitive situations. Explain the steps you would take to investigate the matter objectively and discreetly while maintaining confidentiality.

Example Answer:
If I suspected an employee of theft, I would:

1. Gather evidence: Carefully collect and review surveillance footage, transaction records, and any other relevant documentation without alerting the suspect.
2. Follow protocol: Adhere to Amazon’s established procedures for handling internal theft, maintaining confidentiality and integrity throughout the process.
3. Conduct an interview: If sufficient evidence is gathered, have a discreet and non-confrontational interview with the employee, in accordance with HR guidelines.
4. Escalate appropriately: Depending on the outcome of the interview, take the necessary disciplinary actions or involve law enforcement if required.

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5. Describe a time when you had to work with a team to prevent or address theft. (Teamwork & Collaboration)

How to Answer:
Share a specific example of a situation where you collaborated with others to prevent or handle theft. Focus on the role you played in the team, how you communicated with team members, and the result of your collective efforts.

Example Answer:
At my previous job, I led a cross-functional team to tackle a significant increase in inventory discrepancies. We comprised members from the loss prevention, warehouse, and IT departments. Together, we analyzed loss patterns, identified vulnerabilities in our current system, and devised a multi-faceted response plan that included:

• Enhanced Surveillance: Upgrading CCTV systems in key areas.
• Improved Processes: Streamlining receipt and dispatch procedures to reduce errors.
• Employee Training: Educating staff on new protocols and the importance of loss prevention.

As a result of our collaborative efforts, we saw a 30% decrease in inventory discrepancies within three months.

6. What tools and technologies are you familiar with that are used in loss prevention? (Technical Knowledge)

How to Answer:
When answering this question, you want to demonstrate your knowledge of the tools and technologies that are critical in loss prevention. You should mention any experience you have with specific software, hardware, and practices used in the field. It’s also a good idea to talk about your adaptability and willingness to learn new tools if you haven’t used the specific systems that Amazon might use.

Example Answer:
I have experience with a variety of tools and technologies that are essential for loss prevention. These include:

• CCTV Systems: Proficient with setting up, monitoring, and analyzing footage.
• Access Control Systems: Familiar with technologies that regulate who can enter sensitive areas within a facility.
• Inventory Management Software: Experience with systems that track inventory levels and identify discrepancies.
• Alarm Systems: Knowledgeable about the installation and monitoring of alarm systems.
• RFID Technology: Used for tracking items throughout a store or warehouse.
• EAS (Electronic Article Surveillance): Familiar with tagging merchandise and deactivating systems at checkouts.
• Data Analytics Tools: Proficient in using software to analyze trends and identify potential areas of loss.

7. How do you stay informed about the latest loss prevention techniques and technologies? (Continuous Learning)

How to Answer:
This question assesses your commitment to professional development and staying current in the field. Describe the resources you use, such as industry publications, online forums, webinars, or professional associations, and mention how you apply what you learn to your work.

Example Answer:
To stay informed about the latest loss prevention techniques and technologies, I:

• Regularly read industry publications such as Loss Prevention Magazine and Security Management.
• Subscribe to newsletters from established security and loss prevention organizations.
• Participate in online forums and groups where professionals discuss trends and challenges.
• Attend webinars and conferences that focus on new technologies and methodologies.
• Engage in continuous education by taking courses related to security and loss prevention.
• Network with peers in the loss prevention community to share insights and experiences.

8. Can you walk us through how you would conduct a loss prevention audit? (Audit & Compliance)

How to Answer:
Share the steps you would take to conduct a thorough loss prevention audit, demonstrating your methodical approach and attention to detail. Describe how you ensure compliance with company policies and procedures.

Example Answer:
Conducting a loss prevention audit involves several steps, including:

1. Preparation: Reviewing the company’s loss prevention policies and previous audit reports to understand the areas of focus.
2. Planning: Determining the scope of the audit, including which departments or areas will be audited and the timeline for completion.
3. Data Collection: Gathering relevant data, such as inventory records, access logs, and CCTV footage.
4. Observation and Inspection: Visiting the selected areas to observe processes, inspect physical security measures, and assess employee adherence to loss prevention protocols.
5. Interviewing Staff: Speaking with employees to understand their awareness and compliance with loss prevention policies.
6. Analysis: Reviewing the collected data to identify discrepancies, patterns, or areas of concern.
7. Reporting: Compiling findings into a detailed report that highlights issues and recommends improvements.
8. Follow-Up: Working with management to implement recommendations and planning subsequent audits to ensure ongoing compliance.

9. How would you deal with a confrontational suspect during a loss prevention investigation? (Conflict Resolution)

How to Answer:
Discuss your approach to de-escalating situations and your ability to remain calm under pressure. Outline the steps you take to ensure the safety of all parties involved and the importance of following legal and company guidelines during investigations.

Example Answer:
In dealing with a confrontational suspect during a loss prevention investigation, I would:

• Stay Calm: Maintain a calm and professional demeanor to avoid escalating the situation.
• Assess the Situation: Quickly evaluate the level of threat and determine if additional support is needed.
• Use De-escalation Techniques: Engage in dialogue, use non-threatening body language, and listen to the suspect’s concerns.
• Follow Policies: Adhere to Amazon’s guidelines for handling confrontational situations to ensure my actions are legally compliant and protect the company from liability.
• Document Everything: Keep detailed records of the incident, including what was said and any actions taken.

10. Describe your experience with CCTV systems and any other surveillance equipment. (Surveillance Systems)

How to Answer:
Highlight your hands-on experience with various surveillance systems, your understanding of their operation, and your ability to use them effectively in loss prevention. Mention any specific systems you have worked with and any relevant certifications or training you have completed.

Example Answer:
I have extensive experience with CCTV systems and other surveillance equipment. My experience includes:

• Installation and Setup: I have set up CCTV systems, ensuring optimal camera placement for maximum coverage.
• Monitoring: I am skilled in live monitoring of CCTV feeds, quickly identifying suspicious activities.
• Maintenance: Regularly conducting system checks and performing maintenance to ensure all equipment is functioning correctly.
• Footage Review: Analyzing recorded footage to investigate incidents or identify patterns of theft.
• Integration with Other Systems: Working with surveillance systems that integrate with access control and alarm systems for comprehensive security solutions.

Relevant Experience:

Surveillance System	Level of Experience	Specific Tasks Performed
CCTV	Advanced	Setup, Monitoring, Footage Review
Access Control Systems	Intermediate	Integration with CCTV, Badge Programming
Alarm Systems	Intermediate	Installation, Monitoring Alerts
RFID Systems	Beginner	Tagging Inventory, Loss Prevention Measures
EAS	Intermediate	Tagging, Deactivation Process

In conclusion, my experience with surveillance systems is well-rounded, and I am adept at using technology as a key component of an effective loss prevention strategy.

11. How do you ensure that loss prevention policies are adhered to without affecting operational efficiency? (Policy Enforcement & Operational Balance)

How to Answer:
When answering this question, consider discussing strategies that integrate loss prevention into the daily routine without creating significant disruptions. Emphasize the importance of balancing security with the flow of operations. It’s essential to demonstrate understanding of operational realities while also maintaining a strong security posture.

Example Answer:
Loss prevention policies are crucial, but they must be implemented in a manner that does not hinder operational efficiency. To strike this balance:

• I employ a collaborative approach, working with operations managers to understand workflows and identify non-intrusive ways to enforce policies.
• I focus on education and awareness, ensuring that employees understand the reasons behind policies and how they can comply without disrupting their tasks.
• I advocate for the use of technology, such as surveillance systems and inventory management tools, which can bolster security measures with minimal impact on operations.

Additionally, I consistently review and adjust policies in light of operational feedback, ensuring that they remain as streamlined as possible.

12. What metrics would you use to measure the success of your loss prevention initiatives? (Metrics & Analysis)

To assess the effectiveness of loss prevention initiatives, I would track various metrics. Here are some of the key metrics I’d analyze in a markdown table:

Metric	Why It’s Important
Shrinkage Rate	Measures the percentage of lost inventory.
Inventory Accuracy	Assesses the precision of stock records.
Incident Reports	Tracks occurrences of theft or fraud.
Compliance Audit Scores	Evaluates adherence to policies.
Employee Theft Cases	Monitors internal theft activities.
Recovery Rates	Shows the amount of losses recovered.
Customer Satisfaction Scores	May be affected by theft prevention measures.

By consistently reviewing these metrics, I am able to identify trends, pinpoint areas for improvement, and validate the positive impacts of loss prevention efforts.

13. How would you approach training staff on loss prevention best practices? (Training & Development)

How to Answer:
Discuss the methods you would use to educate and engage staff in loss prevention efforts. Emphasize the importance of making training accessible and relevant to all employees.

Example Answer:
Training staff on loss prevention involves several key steps:

• Conducting a needs assessment to understand the specific training requirements of the staff.
• Developing comprehensive training materials that cover all aspects of loss prevention, tailored to different roles within the organization.
• Implementing interactive training sessions, including role-playing scenarios, to keep staff engaged and to simulate real-life situations they may encounter.
• Providing ongoing education and refreshers, as loss prevention is a dynamic field and practices need to be updated regularly.
• Assessing training effectiveness through quizzes, practical exercises, and feedback surveys to ensure the information is being retained and correctly applied.

14. In what ways can loss prevention specialists contribute to improving customer satisfaction? (Customer Service)

Loss prevention specialists can indirectly enhance customer satisfaction by:

• Maintaining a safe shopping environment that customers trust.
• Ensuring the availability of products by reducing shrinkage.
• Streamlining store operations, which can lead to quicker checkout times and better service.
• Training staff to recognize and respond to potential theft, which can deter negative incidents that could affect the shopping experience.

15. Can you give an example of a time you identified a security vulnerability and how you addressed it? (Problem-Solving & Security)

How to Answer:
When answering this question, describe a specific situation in which you identified a security issue and outline the steps you took to rectify it. Focus on your problem-solving abilities and the positive outcomes of your actions.

Example Answer:
At my previous job, I noticed an increase in merchandise loss in one of our high-value electronics zones. Upon further investigation, I identified a security vulnerability in the surveillance setup; there was a blind spot caused by an improperly positioned camera.

To address this issue, I followed these steps:

• Conducted a comprehensive security audit of the area to confirm the vulnerability.
• Collaborated with the security team to reposition the camera and add additional surveillance where needed.
• Implemented a new process for regular security audits to prevent similar issues from occurring in the future.
• Provided additional training for the staff in that zone on awareness and handling of high-value items.

These measures led to a significant decrease in losses in the following months, highlighting the importance of proactive security management.

16. How do you balance the need for security with the need to maintain a positive work environment? (Security & Work Environment Balance)

How to Answer:
While answering this question, consider discussing how you would ensure security measures are in place without creating an atmosphere of distrust or fear among employees. You should show that you understand the importance of a positive work environment and how it can actually contribute to loss prevention. Mention any specific strategies or philosophies you use to integrate security seamlessly into the company culture.

Example Answer:
To balance the need for security with maintaining a positive work environment, I implement measures that are effective yet non-invasive. Here’s how I approach it:

• Promote Awareness: I focus on educating employees about the importance of loss prevention and how it benefits everyone, including job security and a safe workplace.
• Empower Employees: I involve staff in security measures by creating channels for them to report suspicious activities confidentially.
• Positive Reinforcement: Instead of only highlighting negative incidents, I recognize and reward compliant behavior.
• Transparent Communication: I keep employees informed about security protocols so they understand the reasons behind certain measures.
• Tailor Security Measures: I customize security practices to be as unobtrusive as possible while remaining effective.

Maintaining a positive work environment while ensuring security is about creating a culture of mutual respect and shared responsibility for loss prevention.

17. What is your approach to investigating discrepancies in inventory records? (Investigation & Record Keeping)

How to Answer:
Explain your systematic approach to investigating discrepancies, which may include analyzing records, conducting audits, and engaging with staff. Mention any specific tools or methodologies you use, such as inventory management systems or data analysis software. It’s also good to highlight your attention to detail and persistence in uncovering the root cause.

Example Answer:
When investigating discrepancies in inventory records, I adhere to the following steps:

• Review Records: I start by cross-checking the physical inventory against the records to confirm the discrepancy.
• Audit Trails: I look into audit trails for any patterns or irregularities in transactions.
• Interview Staff: If necessary, I’ll discreetly interview staff who had access to the inventory.
• Root Cause Analysis: My aim is to identify not just the error, but the underlying cause, whether it’s a procedural flaw or deliberate misconduct.
• Report Findings: I compile and present a detailed report of my findings, along with recommendations to prevent future discrepancies.

18. How do you prioritize different loss prevention tasks during a typical workday? (Task Management)

How to Answer:
Demonstrate your organizational skills and ability to assess the urgency and importance of different tasks. Discuss any tools you use to manage tasks, such as project management software or prioritization matrices.

Example Answer:
To prioritize loss prevention tasks, I use the following approach:

• Risk Assessment: I evaluate tasks based on their potential impact on the business and the likelihood of occurrence.
• Legal Obligations: Compliance-related tasks are given high priority due to their legal implications.
• Urgency and Deadlines: I address tasks with immediate deadlines or those that are critical to business operations first.
• Resource Availability: The availability of staff and other resources also influences my prioritization.

Here’s an example of how I might organize my tasks:

• High Priority: Investigate active theft incidents, respond to urgent alarms, and ensure compliance with immediate legal requirements.
• Medium Priority: Conduct routine audits, review CCTV footage, and train new employees on loss prevention protocols.
• Low Priority: Analyze trends, update loss prevention manuals, and plan for long-term security improvements.

19. Have you ever had to deal with organized retail crime, and if so, how did you handle it? (Organized Retail Crime)

How to Answer:
Share your experience with organized retail crime, emphasizing your problem-solving abilities and knowledge of legal requirements. If you haven’t dealt with it firsthand, you can discuss potential strategies you would employ.

Example Answer:
Yes, I have dealt with organized retail crime. When I identified a pattern of coordinated thefts, I took the following steps:

• Gathered Evidence: Collected and preserved video surveillance, transaction records, and witness statements.
• Collaboration with Law Enforcement: Worked closely with the police, providing them with all necessary information for their investigation.
• Internal Measures: Enhanced in-store security measures and employee training to prevent future incidents.
• Post-Incident Analysis: Conducted a thorough review of the event to improve protocols and prevent recurrence.

20. Describe a complex loss prevention project you managed and the outcome. (Project Management & Outcomes)

How to Answer:
In your answer, discuss your role in the project, the challenges you faced, your approach to managing those challenges, and the results of the project. Be specific about the strategies you used and how they contributed to the project’s success.

Example Answer:
I managed a project aimed at reducing shrinkage in a warehouse that had been experiencing a high rate of loss. The project involved the following elements:

• Risk Analysis: Conducted a comprehensive risk assessment to identify key areas of vulnerability.
• Technology Implementation: Oversaw the installation of advanced surveillance systems and RFID tagging for inventory.
• Process Optimization: Streamlined receiving and shipping processes to improve tracking and accountability.
• Staff Training: Developed a training program to educate employees on new protocols and the importance of loss prevention.

Project Phases	Actions Taken	Outcome
Initiation	Identified objectives and assembled a project team	Clear project goals and engaged team
Planning	Developed project timeline and allocated resources	Efficient resource use and timeline
Execution	Implemented new systems and trained staff	Reduced shrinkage by 25% within 6 months
Monitoring	Tracked progress and adjusted as needed	Ongoing improvement and issue resolution
Closure	Reviewed project outcomes and documented learnings	Established new standards for operations

The project was a success, resulting in a significant reduction of shrinkage and improved efficiency in warehouse operations. The experience honed my project management skills and reinforced the value of a multifaceted approach to loss prevention.

21. How do you ensure compliance with all applicable laws and regulations in your loss prevention efforts? (Legal Compliance)

How to Answer:
When answering this question, it is important to demonstrate your awareness and understanding of legal requirements and regulations in the loss prevention field. Mention specific laws or regulatory bodies relevant to the industry and location, and discuss your approach to keeping up-to-date with any changes to these laws. Explain how you integrate legal compliance into your daily operations and decision-making processes.

Example Answer:
In my previous role as a loss prevention specialist, I ensured compliance with all applicable laws and regulations by:

• Staying Informed: Regularly reviewing updates from regulatory bodies and attending training on new legislation affecting loss prevention.
• Policy Development: Collaborating with the legal team to develop and update internal policies to align with legal requirements.
• Training: Conducting training sessions for the loss prevention team and other staff to ensure everyone is aware of legal obligations.
• Audits: Performing regular audits to verify that the loss prevention strategies and actions are in compliance with laws and regulations.
• Documentation: Maintaining thorough documentation of all loss prevention activities as evidence of compliance.

22. What role does data analysis play in your loss prevention strategy? (Data Analysis & Strategy)

How to Answer:
You should discuss the importance of data analysis in identifying patterns and trends that can lead to loss prevention improvements. Mention how you use data to make informed decisions, prioritize efforts, and measure the success of loss prevention initiatives.

Example Answer:
Data analysis is critical in loss prevention strategy for several reasons:

• Identifying Trends: By analyzing historical data, we can identify patterns of loss and understand the root causes.
• Resource Allocation: Data helps us prioritize resources to areas with the highest risk of loss.
• Performance Monitoring: Tracking key performance indicators (KPIs) allows us to measure the effectiveness of our loss prevention measures.

For instance, I once used data analysis to pinpoint a recurring shrinkage issue in a retail environment, which led to targeted audits and process changes that significantly reduced losses.

23. How would you respond to an emergency situation, such as a fire or active shooter, in an Amazon facility? (Emergency Response)

How to Answer:
When discussing your response to an emergency situation, it’s important to highlight your ability to remain calm, think clearly, and follow established protocols. Emphasize the importance of safety for all employees and customers.

Example Answer:
In case of an emergency like a fire or active shooter, my response would be as follows:

• Immediate Action: For a fire, I would activate the fire alarm and for an active shooter, I would follow the "Run, Hide, Fight" protocol as appropriate.
• Communication: Inform authorities immediately while also communicating with staff to ensure they are following emergency procedures.
• Evacuation: Assist with the orderly evacuation of the facility if necessary, making sure that all staff and visitors are accounted for.

24. In what ways can loss prevention efforts impact the overall profitability of Amazon? (Financial Impact)

How to Answer:
Discuss the direct and indirect ways in which effective loss prevention can contribute to an organization’s bottom line. Use a numerical or percentage-based example if you can, to illustrate the financial impact of successful loss prevention strategies.

Example Answer:
Loss prevention efforts can significantly impact Amazon’s overall profitability through:

• Reduced Shrinkage: Directly reduces losses from theft, fraud, and errors.
• Operational Efficiency: By streamlining processes to prevent loss, we also improve operational efficiency and productivity.
• Customer Trust: Effective loss prevention maintains customer trust and loyalty, which translates to repeat business.

The table below provides an example of the potential financial impact:

Aspect of Loss Prevention	Financial Impact
Shrinkage Reduction	Increased direct profits by reducing losses
Process Improvement	Cost savings from operational efficiencies
Enhanced Security	Reduced cost of insurance premiums
Employee and Customer Safety	Avoidance of potential legal and medical expenses

25. Can you provide an example of how you have used technology to streamline loss prevention processes? (Technology & Process Improvement)

How to Answer:
In your answer, describe a specific scenario where you leveraged technology to enhance loss prevention efforts. Explain the technology used, the challenges it addressed, and the outcomes of its implementation.

Example Answer:
In my previous role, I implemented a Radio-Frequency Identification (RFID) system to streamline the inventory tracking process. This technology allowed for real-time tracking of products, which greatly reduced the occurrence of inventory shrinkage due to theft and misplacement. The RFID system automated the inventory audit process, saving time and reducing human error. As a result, we saw a 25% decrease in inventory discrepancies within the first six months of implementation.

• Prior Technology: Manual inventory counts with high error rates.
• Implementation: Integrated RFID tags and readers across the warehouse.
• Outcome: Enhanced inventory accuracy, reduced labor costs, and decreased shrinkage.

4. Tips for Preparation

Before your Loss Prevention Specialist interview with Amazon, conduct thorough research about the company, focusing on its loss prevention challenges and how they align with your experience. Familiarize yourself with Amazon’s corporate culture and values, especially its commitment to customer service and operational excellence.

Brush up on your technical knowledge, specifically relating to loss prevention tools and technologies used at Amazon. Be prepared to discuss examples of how you’ve implemented or could implement loss prevention strategies. Soft skills like communication, teamwork, and conflict resolution are equally crucial—consider how you’ve demonstrated these in past roles. Anticipate leadership scenarios by reflecting on times you’ve led a team or project focused on loss prevention or security.

5. During & After the Interview

During the interview, present yourself confidently and professionally, demonstrating your proactive approach to loss prevention and your ability to adapt to Amazon’s fast-paced environment. Be prepared to give specific examples from your past work that showcase your skills and achievements in loss prevention.

Avoid common mistakes such as being too vague in your responses or not showing enough enthusiasm for the role. Remember, it’s not just about your technical skills, but also your fit within the Amazon team and your potential to contribute to the company’s objectives.

Ask thoughtful questions about the role, team structure, and how success is measured within the loss prevention department. This shows your genuine interest and desire to contribute effectively.

After the interview, send a personalized thank-you email to each person you interviewed with, expressing gratitude for the opportunity and reiterating your interest in the role. Typically, Amazon will provide a timeline for feedback or next steps, but if they don’t, it’s acceptable to ask during the interview or in your follow-up email.